Leading Veterinary Care: Intensive & Non-Critical Hospitalization

When your pet faces a critical situation, such as an acute illness, surgical need, or a traumatic accident, Orchard Park Veterinary Medical Center (OPVMC) is here to offer the expert intensive care services your beloved companion deserves.

Setting the Standard for Intensive Care

Our specialized Intensive Care Unit (ICU) provides 24-hour monitoring and care by experienced veterinarians, licensed veterinary technicians, and dedicated veterinary assistants. Here's what sets us apart:

Around-the-Clock Attention: Your pet is never alone in our ICU. Our staff works tirelessly to monitor your pet's health, ensuring comfort and well-being.
State-of-the-Art Technology: We utilize cutting-edge medical procedures and technology to provide the best possible care.
Comprehensive Facilities: Our ICU boasts 25 special care kennels, incubators, oxygen kennels, two runs for large patients, and access to our in-house blood bank.
Specialized Treatment: Our intensive care unit caters to various needs, including surgical recovery, critical patients, and those affected by traumatic accidents.
Compliance with AAHA Guidelines: We adhere to strict standards to ensure safety and protection for both your pet and others.

Hospitalization for Non-Critical Cases

For non-critical cases, we offer designated wards with the same attention to quality and compassion.

Canine, Feline Wards: Separate recovery spaces tailored to the unique needs of dogs and cats.
Isolation Ward: We have a separate isolation ward for contagious animals, where individualized care meets specific precautions and guidelines.
Professional Care Following AAHA Guidelines: Our staff follows rigorous protocols to protect your pet and others.

Our Facilities

Orchard Park Veterinary Medical Center features a wide array of advanced amenities to suit your pet's medical needs:

Diagnostic Suites: Including digital radiology, ultrasonography, and endoscopy rooms.
Specialized Oncology Suite: Dedicated to chemotherapy and cancer-related procedures.
Dental and Surgical Suites: Featuring digital dental X-rays, CT scans, MRI, specialized surgical areas for orthopedics and soft tissues, and a general surgery suite.
Recovery and Sterilization: Equipped with cardiac telemetry, surgical prep area, and a pack room for surgical equipment sterilization.

Client Information for Hospitalized Pets

When to Expect Updates on Your Pet

Veterinarians perform evaluations and construct daily treatment plans in the mid to late morning hours. Typically, a technician will call you late morning/early afternoon to review this information once it has been made available to them. Please be patient, as they are providing updates for all hospitalized pets.
Veterinarians perform evaluations and construct daily treatment plans in the mid to late morning hours. Typically, a technician will call you late morning/early afternoon to review this information once it has been made available to them. Please be patient, as they are providing updates for all hospitalized pets.
You will be speaking with the veterinarian during the afternoon/evening update. They will contact you as needed for medical decisions, or when their caseload is completed for the day. If your pet is to be discharged, they will discuss it with you at that time.
If your pet is awaiting a specialist consultation, often the attending DVM will be the one to discuss the specialist’s evaluation and recommendations with you.
Emergency consultations are seen based on the severity of the case and the availability of the Doctor. You will hear from the veterinarian when the results are available.
After 6pm the patient care staff will be focused on ICU patients and incoming emergencies. You may experience a wait due to this.
You will receive a financial update daily (except for weekends) via email. If you have concerns, please discuss with patient care to ensure we are following an agreeable treatment plan.
If your pet is here for an outpatient treatment/procedure and expected to go home the same day, please be mindful that the order pets are attended to is at the medical discretion of the doctor. You may not have an update until late afternoon. Admission time is unrelated to when the procedure will occur.
**You are welcome to call for an update any time of day or night.**

Visitation

Please note: there will not always be a doctor available to speak with you while you are in the building.
Visitations must be scheduled.
Typical visitation time is limited to15 minutes.
In order to provide the opportunity for other clients to visit their pets as well, visitation will be limited to once per day. There may be discretionary exceptions due to the nature of the pet's hospitalization, or severity of its condition.
Please do not touch or handle any animals besides your own. This is for your safety as well as theirs.
No pictures or videos may be taken while inside the hospital.
Please do not bring in any outside food or drink. (Pre-approved food for your own animal is okay!)
No personal belongings will be kept in the hospital unless medically necessary (ie. harnesses, blankets, toys, etc.).
If you are visiting your pet in ICU, please be aware of the staff working around you and respect that they may be working on other patients besides your own.
Additionally, if you are visiting your pet in ICU, please be aware that there may be unexpected situations which arise and that may necessitate a shorter visit.

Discharge

Discharges are done with scheduled appointments. The Discharge Coordinator or another member of patient care will discuss aftercare, medications, instructions, and follow up exams with you when you are picking up your pet.
You will not be speaking with the veterinarian at the time of discharge. Please present any questions you have for them during the afternoon update phone call.
Please make sure to collect all medications and pet belongings before leaving.